What We Do
Energy Problems helps UK businesses resolve complex energy issues with confidence. We act on your behalf to deal with suppliers, billing teams, and industry data services, ensuring every case reaches a fair and final resolution.
When you face unexpected bills, meter faults, or supplier silence, you need more than advice. You need someone who understands the system, knows the process, and takes responsibility for getting it fixed. That’s where we come in.
Our Core Services
Billing Dispute Management
We review your energy invoices line by line, identify overcharges, and challenge suppliers with the correct data. If credits or adjustments are due, we make sure they’re issued — not ignored.
Metering & Data Corrections
Incorrect readings and data errors cause many billing disputes. We coordinate between your supplier, meter operator, and data collector to correct the records and stop recurring mistakes.
Supplier Complaint Resolution
When communication with your supplier breaks down, we take over. We manage escalations, provide documentation, and track progress through to a full response or settlement.
Specialist Areas
- Contract Disputes: We review signed agreements, check renewal terms, and confirm if charges match your actual usage and tariff.
- Loss of Supply: We assist when your business experiences a sudden power or gas disconnection, working quickly to restore service and protect your operations.
- Supplier Switching: We guide you through moving to a new supplier when service or pricing no longer fits your needs.
Each case is handled individually. We combine commercial understanding, regulatory knowledge, and persistence to get results that standard supplier call centres can’t deliver.
How We Work for You
We don’t offer generic advice. We act. Once you provide the necessary account details and consent, we contact your supplier directly and manage all communication on your behalf. Every update is reported back to you in clear, simple language.
- We analyse your bills, contracts, and meter data.
- We identify the cause of the issue and create a resolution plan.
- We liaise with suppliers and relevant industry parties.
- We secure confirmation of correction or financial settlement.
Throughout the process, we keep your business informed – not in the dark. Our goal is a verified outcome: corrected billing, fair charges, and a clear path forward.
Who We Help
- Business owners who suspect overcharging or hidden fees.
- Facilities and site managers dealing with meter or supply faults.
- Finance and procurement teams responsible for utility budgets and supplier contracts.
Our clients include manufacturers, retail groups, offices, hospitality businesses, and multi-site operations across the UK. Whether your annual spend is £10,000 or £5 million, the principle is the same: you should only pay for accurate, verified energy costs.
Why Choose Energy Problems
- Independent expertise: We’re not tied to any supplier.
- Proven escalation paths: We know how to get suppliers to respond.
- Full visibility: You receive transparent updates at each stage.
- Real results: Most cases close with financial correction or improved service.
Energy Problems is here to protect your business interests in an energy market that’s often confusing and slow to respond. Our team brings structure, persistence, and clarity to every case.
Ready to Resolve Your Energy Issue?
Start by speaking to one of our experts. Tell us what’s happened, share your latest bill or correspondence, and we’ll guide you through the next step.